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Govindraj Ethiraj

Goodbye Financial Inclusion, Hello Financial Identity

For those who did not know (but want to) the term ‘financial inclusion’ was coined by former Reserve Bank of India (RBI) governor YV Reddy in 2005. It was over a chance conversation with him a few months ago that I discovered RBI’s original description for this effort was actually ‘financial exclusion’.

In a masterstroke of sorts, Reddy changed the phrase from ‘exclusion’ to ‘inclusion’. And it has stuck since. Seven years on, with some water under the bridge but much more to flow, I wonder if it’s a good time to revisit and relook at the term financial inclusion. And whether we could achieve much more by christening it ‘financial identity’.

Before I come to that, what’s happened so far? Since 2005, a host of initiatives have been launched by the Government and the RBI to ‘include’ more citizens into the financial system, particularly in rural India. The most recent being the Swabhiman initiative in 2011 which set banks a mandatory target of connecting 74,000 villages (with a population of over 2,000) by March 2012.

There is a reason for this and similar efforts globally. World Bank studies (among others) demonstrate clear linkages between improved financial access and higher income levels in countries, through bank branches and deposit accounts. Moreover, these very accounts provide stability within and to the banking system, particularly against crises.

But success has been limited. Total number of villages banked in India is around 107,000 as of June 2011, up from 54,258 as on March 2010. And Swabhiman has taken banking to some 42,079 villages (last available data). Note that the definition of banking is not confined to branches and extends to ‘business correspondents’ and mobile vans.

On the other hand, more than 480,000 villages are still unbanked. In contrast, the China Banking Regulatory Commission said last week (almost with some trepidation) that banking services were still absent in 1,696 remote townships in end-2011. China has around 1 million villages, compared to India’s 600,000.

Its entirely possible that China’s numbers do not quite add up or will invite scepticism. An Asian Development Bank study of October 2007, for instance, says only 36% of Chinese rural households had access to financial services. So the definitions of access to banking services, savings accounts and credit might vary. Or things are really moving fast on ground there.

But that’s besides the point. India faces a twin problem. First, of course is not enough bank accounts opened. Second, even for accounts opened (79 million ‘no-frill’ till mid-2011 with outstanding balances of Rs 5,944 crore) less than 20% are actually used.

You can also do the math to see that there is little money actually sitting in the accounts that are opened. Moreover, the ability to lead a ‘cashless’ existence is limited because there are fewer linkages at the bottom of the pyramid.

Incidentally, there are around 500 million bank accounts in India (that figure is a wildly moving target) presumably attached to around 250 to 300 million individuals. The figure extrapolates from several RBI statements which speak of half the country being banked.

The banking system is wary about inclusion efforts. It feels the investment in account creation at such scale does not pay back. Particularly when the volumes of money moving even in those active accounts is small. Even technology (databases) cost money, banks and insurance companies have told me repeatedly.

Things are changing though. Financial literacy, a pre-condition for inclusion is growing. Intra-country remittances between urban and rural areas are touching new highs. Some estimates put them at hundreds of crores a day now. And the debit card population continues to grow, crossing 200 million now, from a tenth of that a decade ago.

Now, why does financial identity make sense today? For two reasons. First, it makes clear to all concerned that a financial identity is a critical component of an individual’s existence. Remember that a savings bank account is often a proxy or proof of a real identity – “I exist because I have a bank account”.

Second, this identity link will get accentuated as financial transactions form one of the biggest interaction points between the state and citizen. For example, subsidies and benefits will increasingly get converted into cash or cash transfers and delivered through bank accounts.

States like Maharashtra have saved hundreds of crores (since last year) by insisting on transferring student scholarships to bank accounts as opposed to handing out cash. Yes, the money got saved because most of the earlier recipients were ghosts and never existed.

More importantly, a concept of financial identity pushes banks and insurance companies, among others, to create products and services that link to that identity. And of course think differently about the opportunity. Picure a bank or insurance firm setting financial identity targets as opposed to financial inclusion ones.

On the other side, think of a poor farmer or migratory construction worker who could access and then hitch a micro-insurance, micro-pension or even a provident fund account to his or her financial identity, ie a bank account. To be fair, the same could be done even if there was no concept of financial identity. But the opportunity and the incentive to build the `merged ecosystem’ may be less. Most of us who have access to the banking system but are saddled with multiple financial identities are also potential beneficiaries, in some sense.

On a related note, the Government itself is exploring bank account number portability, similar to mobile phones. So, I can take the same account I opened to whichever bank I want, presumably wherever. It reinforces the concept of a permanent financial identity.

Creating the linkages themselves is not difficult. Banks already do it within their system, offering a single view of savings, loans and depository accounts. This is despite, in some cases, reporting to multiple regulatory authorites. So you can’t transact your stockbroking account from your banking account but you can sure ‘see’ it.

Now let me be candid and admit that a nomenclature change is not going to cause some magical transformation. There is still the effort of opening physical accounts and the nightmarish efforts involved in the Know Your Customer (KYC) process.

But the Government is making it easier to do so by allowing first, the creation of no-frill accounts and then asking banks to accept National Rural Employment Guarantee Act (NREGA) job cards, Kisan Credit Cards & Aadhaars as proof of identity.

Hundreds of millions of citizens will benefit if they had a financial identity or a single bank account to which they could attach a host of lifelong services. And accelerate the move to a more cashless economy, which has benefits of its own.

Dr Reddy’s move to look at the problem of the unbanked as an opportunity for inclusion as opposed to the challenge of exclusion triggered a fundamental shift in approach. Inclusion to identity seems like logical progression. What would Dr Reddy think of this move ? I’m not sure. But sure intend to ask the next time I run into him.

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We want an effective NPA System specifically to handle a wide range of simple to complex tasks Also we need an automated data recording and reporting mechanism in order to capture only the most accurate picture of our bank at any given point of time as per RBI's Guidelines .

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Yes the present approach is merely creating financial identity and not enabling real access the financial services. But unfortunately the poor don’t know what this identity stuff is all about , this identity is unable to lead to financial inclusion truly. Unfortunately RBI is still unable to get a hang of this aspect. May be the World Bank paper on Financial inclusion which clearly maps that the poor and especially women prefer a community based approaches for financial inclusion like that of the SHGs, unlike the no-frill approach which they themselves are unaware of. The EBT approach is defientely good could be next step….As an analogy , let the poor women visit the next village , before the visit the town; or else they will get lost !
Shiddu Mageppa
Hi, I read your blog. But yet to understand what is the difference between FInclusion and FIdentity.
Govt have made poor group, that is Salary persons are continued to grow, small class family's are secured job subsidy. Heavy wage but middle class are poor to very poor.
well, definitely it would be helpful for economy by introducing financial identity.. we know most of people in rural India dont have financial literacy, this would really help villagers to know about bank and have their financial identity.
 
 
Govindraj Ethiraj
Govindraj Ethiraj is former Founder-Editor in Chief of Bloomberg UTV, a 24-hours business news service launched out of Mumbai in 2008. Prior that, he worked with Business Standard newspaper as Editor (New Media). Earlier, he spent five years with television channel CNBC-TV18 where he worked from near start-up point. Before CNBC-TV18, he worked with The Economic Times newspaper as Corporate Editor in Mumbai for five years, looking after the corporate and markets news bureau. He also worked with Business World for three years. He began his career with Business India magazine. He is a Fellow of The Aspen Institute, Colorado.

He is presently co-authoring a book on India’s efforts to give over a billion residents a unique, biometric identity - after concluding a short, voluntary stint with the Unique Identification Authority of India (UIDAI) - before returning to full-time journalism shortly.
 
 
 
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August 29, 2012 16:24 pm by M.N.Bhatia
We want an effective NPA System specifically to handle a wide range of simple to complex tasks Also we need an automated data recording and reporting mechanism in order to capture only the most accurate picture of our bank at any given point of time as per RBI's Guidelines .
August 29, 2012 04:01 am by Banking For All By 2014, A Game-Changing Dream
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August 28, 2012 13:34 pm by Banking For All By 2014, A Game-Changing Dream | Forbes India Blog
[...] have argued in the past that a bank account is only the first step in a financial identity for hundreds of millions of [...]
August 03, 2012 10:53 am by suran
Yes the present approach is merely creating financial identity and not enabling real access the financial services. But unfortunately the poor don’t know what this identity stuff is all about , this identity is unable to lead to financial inclusion truly. Unfortunately RBI is still unable to get ...
May 13, 2012 13:18 pm by Shiddu Mageppa
Hi, I read your blog. But yet to understand what is the difference between FInclusion and FIdentity.
 
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