Raghavan, a department manager in an upmarket store in Mumbai, was a bit intrigued when an elderly lady walked up to him one day and said “You have changed our …
With their skills in providing processed food solutions that are hygienic, fresh and customized to suit individual customer taste, these Narmadabens can pose a formidable challenge to the organised, factory-based ready-to-eat segment
There is a distinct interplay of two things that seem to make modern stores click. The physical factors are all around you: scale, orderly shelves, direction signs, efficiency, technology. The vital psychological factor is also all around you, though in a subtler way
At a 100-rupee price point for an idli and coffee, any Udipi diner worth its salt knows that it can create a completely exciting world of taste, ambience, choice and service. Courtesy McDonald’s and its global peers, customers are more than willing to pay Rs 100 for an idli meal too!
With the front end of the retail business changing to self service format and backend sourcing changing to the new corporatised distribution and wholesaling model for small retailers, the stage is set for a significant takeover of shopkeeping by women
While we have ‘learnt’ to respect privacy, our inherent attitude towards it is somewhat different. For Indians, personal space isn’t defined in physical terms. We see nothing wrong or disrespectful or invasive in jostling each other around
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Shopkeeper-in-Law's Activity Feed
March 23, 2013 23:51 pm by Mahendra Sinha
Commented on Thank You McDonald's; Welcome Idli Factory
Thanks McDonald,they have taught we Indians how to manage our eatery and also compete with them without compromising our taste,ingredients but definitely by making a vast makeover in ambiance.
March 19, 2013 23:35 pm by @supermarketwala
We need manufacturing also to flourish, in order to absorb the youngsters you refer to. However, retail, hospitality, etc create customer facing jobs. These yield confidence, tolerance and maturity that most entry level jobs don't. And the ripples if these traits flow to the families of the associat...
March 12, 2013 14:34 pm by Duke
Such an interesting viewpoint.. took me to a chapter in Siddharth Deb's "The beautiful and the Damned".. he talks about the change in psyche of the serving but people often miss the value generated by new India in terms of better employment opportunities for people who had no education and financia...
March 10, 2013 07:44 am by @SupermarketWala
Thanks Anirudha. I have always believed, the lives touched by modernising retail are a lot more beyond those of the customers.
March 10, 2013 07:40 am by @SupermarketWala
Amith, thanks for your inputs. In addition, the modern retail formats are also aspiration, absorption and stimulation theaters. I believe, they productively make the worlds of 'more haves' and 'less haves' collide, creating upward mobility motivations, in the process.
What I am Reading by Sushobhan Mukherjee