The best way the Swiss company can emerge from this ordeal is by reassuring customers repeatedly and address FSSAI's concerns to clear the mistrust
UPDATE: In a clear sign of how seriously the company is now taking the issue Nestle global CEO Paul Bulcke addressed a press conference in New Delhi on Friday.
Through the 40 minutes he spent answering questions he made the following points:
First, that Maggi noodles are safe and that the company’s internal tests have been positive. Still, the company withdrew the product as ‘customer trust had been broken’ and the company would work to restore that trust.
Second, Nestle would work with regulators to address the issue and work at getting the product back on the shelves. He declined to state whether the company would challenge the findings of the tests conducted by the Food Safety and Standards Authority of India. (FSSAI)
Lastly, the company provided no details of what percentage of sales come from Maggi or the quantum of sales that had been affected.
Meanwhile, the FSSAI has rejected Nestle's claims that Maggi is safe. In a statement it said that the company samples had excess lead, they were mislabled "no added MSG and that the Oats version of Maggi was launched without approval.
FSSAI in the statement has asked the company to "withdraw and recall all the 9 approved variants of its Maggi Instant Noodles from the market having been found unsafe and hazardous for human consumption, and stop further production, processing, import, distribution and sale of the said product with immediate effect."
It also asked Nestle India to "withdraw and recall the food product, “Maggie Oats Masala Noodles with Tastemaker” for which risk/ safety assessment has not been undertaken and Product Approval has not been granted. "